FOMO-Store Return & Refund Policy
Return Process:
1.Initiate Your Return:
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Contact Support: Email support@fomo-store.com with your order number, reason for return, photos of the item (if damaged), and proof of purchase.
2.Review & Instructions:
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Response Time: Our team will review your request within 1–3 business days.
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Return Details: If approved, you'll receive an email with the return address, Return Merchandise Authorization (RMA) number, and any necessary shipping labels.
3.Ship Back the Item:
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Packaging: Use the original packaging and include your order information.
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Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a quality issue.
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Tracking: Retain your shipping receipt for tracking purposes.
Refund Process:
1.Inspection: Once we receive and inspect your returned item (within 5 business days), a refund will be issued to your original payment method.
2.Processing Time: Refund processing times vary by payment gateway (typically 3–10 business days).
Exchange Process:
1.Submit an Exchange Request:
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Contact Support: Email support@fomo-store.com with your order number, photos of the product, and reason for the exchange.
2.Processing:
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Approval: Approved exchange orders will be processed and shipped within 3 business days, subject to inventory availability.
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Shipping Damage: For items damaged during transit, we may re-ship a replacement without requiring the original to be returned, provided you supply clear photos from different angles.
Shipping Damage Liability:
Reporting: If your item is damaged due to shipping, contact our support team within 3 days of delivery with photo evidence. Upon confirmation, we will arrange a free replacement.
Note: Claims made after 3 days from the delivery date cannot be processed.
Dispute Resolution:
Non-Compliance: If a returned item does not meet our return conditions, we will notify you via email with an explanation and offer possible solutions, such as a partial refund or exchange.
Mediation: Disputes will be resolved primarily through Shopify’s mediation services.
These policies are designed to offer clarity and support, ensuring that your experience with FOMO-Store is smooth from order placement to post-delivery support. If you have any further questions, our customer service team is here to assist you.
